Return & Refund Policy
Last updated: [03/11/2026]
At Shoplune, we want you to love every piece you bring home. If something isn’t right, we’ll make it right. Here’s how returns and refunds work.
Return Window
You can request a return within [30] days of delivery, as long as the item meets the conditions below.
What Can Be Returned
To be eligible, your item must be:
- In its original condition: unused, unassembled (or assembled only as needed to inspect it), and free from stains, scratches, pet hair or odors.
- In its original packaging, with all parts, hardware, manuals and accessories included.
- Accompanied by your order number or proof of purchase.
What Can’t Be Returned
- Custom or made-to-order items, including special sizes, fabrics or finishes.
- Clearance or final sale items, which are marked as non-returnable before purchase.
- Items that have been used, damaged after delivery, altered or poorly assembled.
- Items without original packaging or with missing parts.
- Gift cards.
How to Start a Return
- Contact us at info@shoplune.xyz or +1 952-541-9873 with your order number and the reason for your return.
- Wait for approval. We’ll review your request and reply within 1 to 2 business days with return instructions.
- Pack the item securely in its original packaging. For large pieces, we’ll help arrange a pickup or tell you where to send it.
- Ship or hand over the item as instructed and keep your tracking or pickup confirmation.
Please don’t send items back without approval, as we can’t process unauthorized returns.
Return Shipping Costs
- Changed your mind or ordered the wrong item: return shipping is paid by the customer, and the original shipping charges are non-refundable. Large items may include a pickup fee, which we’ll confirm before you commit.
- Damaged, defective or incorrect item: return shipping is free, and we’ll arrange the pickup.
Damaged, Defective or Wrong Items
If your order arrives damaged, defective or not what you ordered:
- Report it within 48 hours of delivery with your order number and clear photos or a short video.
- We’ll offer a replacement, repair or full refund, whichever you prefer and whichever is available.
- You won’t pay anything extra for the return or the replacement.
Restocking Fee
- Eligible returns for change of mind may carry a restocking fee of up to [10]% of the item price, to cover handling and inspection. (Remove this section if you don’t charge one.)
- There is no restocking fee for damaged, defective or incorrect items.
Refunds
- Once your returned item arrives and passes inspection, we’ll email you to confirm.
- Approved refunds are issued to your original payment method within 5 to 15 business days. Your bank or card provider may take additional time to post the funds.
- All refunds are in US dollars (USD).
- If a refund is partial, for example because of damage or missing parts, we’ll explain exactly why.
Exchanges
Want a different color, size or style? Contact us within the return window and we’ll help you swap it, subject to availability. If the new item costs more, you’ll pay the difference. If it costs less, we’ll refund it.
Cancellations
- Before dispatch: you can cancel your order for a full refund by contacting us right away.
- After dispatch: the order can’t be canceled, but you can return it once it arrives under the terms above.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
If you’re still stuck, reach out to us and we’ll look into it.
Check your bank or card account again.
Contact your card provider, as processing times vary.