Last updated: [03/11/2026]
At Shoplune, we want your furniture to reach you safely, on time, and exactly as you expect. Here’s everything you need to know about how we ship.
Delivery Time
Standard delivery: 5 to 7 business days from the date your order is confirmed.
Delivery times may vary slightly depending on your location, the size of the item, and the brand’s dispatch time. You’ll always see an estimated delivery window at checkout.
Order Processing
- Orders are confirmed once your payment is successfully received.
- Most orders are processed and handed to our carrier within 1 to 2 business days.
- Orders placed on weekends or public holidays are processed on the next business day.
- Once your order ships, we’ll send you a tracking number by email or SMS.
Shipping Charges
- Shipping charges are calculated at checkout based on your ZIP code and the size and weight of your order. All prices and charges are shown in US dollars (USD).
- Large or bulky items (sofas, beds, wardrobes) may carry an additional delivery fee, which is always shown before you pay.
Where We Deliver
We deliver across the United States, including all major cities and most towns. Some remote areas may take 2 to 3 extra days, and a few locations may be outside our carrier coverage. If we can’t deliver to your address, we’ll let you know right after you place your order, and you’ll receive a full refund.
Order Tracking
Once your order is dispatched, you can track it:
- Using the tracking link sent to you, or
- By logging into your KartFav account and visiting My Orders, or
- By contacting our support team with your order number.
When Your Order Arrives
Please follow these steps to protect yourself:
- Check the package before accepting it. Look for visible damage, tears or dents on the outer packaging.
- Open and inspect the item in front of the delivery person where possible, and take photos or a short video.
- Report any damage or missing items within 48 hours of delivery by contacting us with your order number and photos.
Reports made after this window may be harder to resolve, so please inspect early.
Damaged, Wrong or Missing Items
If your order arrives damaged, incorrect or incomplete, we will arrange a replacement, repair or refund, depending on what you prefer and what is available. You won’t be charged for return shipping in these cases.
Failed Delivery Attempts
- Our carrier will make 2 to 3 delivery attempts.
- Please keep your phone reachable and make sure your address and contact number are correct.
- If delivery fails after all attempts, the order will be returned to us. Original shipping charges and return shipping costs may be deducted from your refund.
Address Changes
You can change your delivery address or phone number before your order is dispatched by contacting us right away. Once the order has shipped, changes may not be possible.
Delays
Sometimes things outside our control, such as severe weather, carrier strikes, public holidays, road closures or high-demand periods like sales, can cause delays. If your order is running late, we’ll keep you informed, and you’re always welcome to contact us for an update.
Large Item Delivery
For bulky furniture, our carrier may call ahead to schedule a delivery window. Please make sure someone 18 or older is available to receive the item, and that doorways, stairs or elevators can fit the product. Delivery is usually to your doorstep or ground floor unless otherwise stated.